Privacy Policy for Patients

We care about how we treat your personal information. This means we have implemented systems and procedures to comply with the Privacy Act 1988 to protect patients’ personal and sensitive information from misuse and loss and from unauthorised access, modification or disclosure.

Collection, Use and Disclosure

The Privacy Act 1988 sets the standard way in which organisations in the private sector collect, hold and use and disclose personal information.

The type of information we may collect and hold includes:

  • Name, address, date of birth, email and contact details of patient;
  • Medicare number, health fund or DVA number;

Other health information including:

  • Surgical procedure
  • Treating hospital
  • Specialist reports and test results
  • Relevant correspondence from patient or treating doctors

We generally collect personal information:

  • Directly from the patient, this may be via a telephone conversation, email or face to face discussion
  • Relative or carer (if authorised by patient)

In general, we collect, hold, use and disclose personal information for the following purposes:

  • To provide a health service to the patient;
  • To communicate to patient in relation to the health service being provided to them;
  • To comply with our legal obligations;
  • To manage our accounts and administration services, including billing, arrangements with health funds, pursing unpaid accounts;
  • For consultation with other doctors and allied health professional involved in the healthcare of the patient;
  • For identification and insurance claiming;
  • To liaise with health fund, government and regulatory bodies such as Medicare, the Department of Veteran’s Affairs, third party and the office of the Australian Information Commissioner (OAIC) should a privacy complaint to made against the practice.

Security of Information

We use Medical software programs which ensure that electronic information including patient health records are stored and backed up securely. Access to this information is only granted to authorised personnel. Hard copy information is kept securely in accordance with Privacy Principles.

At Gabba Anaesthesia, all our employees and doctors are required to observe the obligations of confidentiality in the course of their role and are required to sign confidentiality Agreements.

Complaints

If you have concerns or complaints about the way your information has been treated, please advise the Practice Manager in writing by email at manager@gabbaanesthesia.com.au The Practice Manager will then work to address your concerns in accordance with our complaint resolution process.